Warranty & Return Policy

Last Updated: 25/06/2025 1:23AM

Warranty Coverage & Return Window For Devices & Accessories

All devices sold by Async are covered under a 1-Year Limited Warranty, effective from the date of purchase.
All electronic accessories sold by Async are also covered under a 3-Month Limited Warranty.
A 3-day return window is also available under specific conditions (outlined below).

To be eligible for warranty or return services, customers must present a valid purchase receipt —
either physical or digital (e.g., photo or email confirmation).

Async reserves the right to reject or void any warranty claims based on our terms below.

For Devices.

How to Claim Warranty

Customers may submit a warranty claim either by walking into our store or by filling out the form on our dedicated Warranty & Service page.

You will receive a response from us within 24 hours of submission.
If you do not hear from us, please contact us directly via WhatsApp at (+60)18-701 7642.

Warranty Processing Time

Warranty processing may take anywhere from 1 to 7 days, depending on the nature of the issue.
Our team will keep you informed throughout the process.

If the diagnosed issue is not covered under warranty, service and repair charges will apply.
Pricing depends on the type and extent of the issue discovered. We will inform you before proceeding with any chargeable repairs.

Async does not provide temporary replacement devices during the service period.
Customers are advised to make alternative arrangements while their device is being inspected or repaired

Warranty Void Conditions

Your warranty may be voided if we detect any of the following:

The device has been tampered with or repaired by third parties.
There are signs of physical damage, including cracks, dents, or broken parts.
The device shows evidence of water damage or self-inflicted damage.
Devices that have been jailbroken, rooted, or tampered with on a software level.

Async reserves the right to determine if a device is no longer eligible for warranty.
This decision will be based on the condition of the device, the nature of the issue reported, and whether the terms and conditions of our warranty policy have been met.

If the device is beyond repair, we may proceed with either an exchange or refund, depending on the situation.

What is Not Covered

General wear and tear is not covered under warranty. This includes, but is not limited to:

Battery health deterioration over time.
Minor scratches or scuffs on the body or screen.
Performance lag due to prolonged usage.
Aging of internal components.
Display Related Issues (Green lines, black dots or minor dead pixels).

3 Day Return Policy

Devices are eligible for return within 3 days only if:

The product received was not as ordered.
The device was malfunctioning upon unboxing (software or hardware).
The device is unusable.
There is cosmetic damage upon delivery.

Returns will not be accepted for:

Change of mind
Failure to notify within the 3-day return window

Proceeding with a Return

To proceed with a return:

Device must be returned in its original packaging, with all original accessories.
A valid purchase receipt must be presented.

Returns that do not meet these conditions will not be accepted or processed under any circumstances.

Important Reminders

Please back up your data and remove any SIM cards before sending your device for return or warranty.
Devices sold are non-refundable unless eligible as stated above.

For Electronic Accessories.

Warranty Process

Accessories follow the same warranty and return process as our devices.

Claims can be made through walk-in service or by filling out the form on our dedicated Warranty & Service page.
All terms, including inspection and processing times, apply similarly.

Proceeding with a Return/Refund

Please ensure that:

Accessories must be returned with their original packaging and all contents intact.
The original receipt is required for both warranty claims and returns.
Items must be free from physical damage or misuse.
Any sign of accidental damage, tampering, or missing components will void the warranty.

Async reserves the right to inspect all accessories before approving for return eligibility.
As with devices, claims for accessories can be made by walk-in or by filling out the form on our dedicated Warranty & Service page.

All goods sold are non-refundable. Refunds are only provided under specific circumstances.

Async reserves the right to assess eligibility based on our warranty and return terms.

Thank you for choosing Async. We stand behind the quality of our products and offer a standard warranty to ensure your peace of mind. Please read the following terms carefully before submitting a warranty claim.

For any further assistance or clarification, feel free to reach out to us directly.

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